Who we are
We’re Repay direct Limited and we operate under the name RepayLTD. We specialise in Claims Management Services.
We’re regulated by the Financial Conduct Authority under FRN 05491794 and our data protection registration number with the Information Commissioners Office is 05491794
This notice explains how and why we use your personal data when you contact us to potentially start a claim (you’re a Potential Client), or contract for our Claims Management Services (you’re a Client).
Have a question about something in this notice, or want to contact our Data Protection Officer? Complete a contact us form and highlight it for the attention of the DPO.
Navigating this Privacy Policy
For the purposes of data processing we refer to you as either a Potential Client or a Client depending on your relationship with us. So that you can navigate your way through the policy easily, we’ve split it into three sections:
Potential Clients: this section is relevant to any potential customers who have not entered into a contract with Repay.com
Client: this section is relevant if you have entered into a contract with Repay
Everyone: this section is relevant to all individuals who engage with us, including potential clients and clients.
Throughout this policy, we refer to your personal information as your data
Why we require your data
When you provide your data to us, you consent to us using your personal information to:
Administer our website, including ensuring that we can enable your use of the services on our website (including enquiries and complaints about our website) and improve your browsing experience by personalising the website.
Contact you about the Claims Management Services we offer using the contact methods you’ve chosen, which could include telephone, SMS, email and/or post;
Data Retention
We’ll keep your contact details following an enquiry for a maximum period of three years. During this time we may contact you using the contact details you provided in order to offer you our Claims Management Services. We’ll reach out using the contact methods you’ve selected which could include:
- Telephone / SMS
- Email, Post
We’ll take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We’ll store all the personal information you provide on our secure servers that are subject to strict security requirements.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.