Faq

You don’t have to. In fact, we let you know on our website how to get your money back yourself which will mean every penny you get back is yours.

We're here for the people who don’t have the time to claim themselves, or for people who want our expertise. We're made up of former financial services professionals who've worked at banks, regulators and the Financial Ombudsman Service so we know the process and your rights inside out.

Unfortunately this varies widely depending on your case and whether your bank agrees to refund you or if we have to take the case further.

Sometimes it can be extremely quick, with many customers receiving an outcome within 1 Month to 3 Months of our complaint (the time your bank has to respond).

However, if your bank rejects your complaint and we have to take it to the Financial Ombudsman Service it can take as long as a few years (in extreme cases) for FOS to deal with your case. We'll keep you updated along the way.

In most situations, yes, we are still likely able to help, even if your bank has rejected you. 

There are strict timeframes with this, so please get in touch as soon as possible if you’ve already had a rejection.

If your bank contacts you directly with an offer let us know as soon as possible so that we can check that the amount is correct.

We'll speak to your bank to confirm whether the offer is appropriate. Our fee becomes payable once your bank agrees to refund you.

The more information you provide, the more likely we can make a quick decision on whether we can take your case on.

By filling in the claim form you're not committing to using our service, and if you change your mind we'll not take your case forward or contact you again.

If we decide to take on your case, we'll let you know and at that point you'll be sent a copy of our contract with other documentation via email. You're only committing to our service once you sign and return the contract.

Remember:

You don’t need to use our service. You're only charged 500 to 3500 once your case is successful. If you're unsuccessful you don’t pay a penny. You can cancel at any time for free unless you cancel after your case has been successful or you become aware that your case is going to be successful. 

Yes. You can still claim.

As long as you sent the money from a UK bank account (or withdrew cash from a UK account) you have a case.

Your bank will typically deposit the money straight into your bank account if you still bank with them.  

Once you've received the money, our fee becomes payable. You can pay easily to our bank account and we'll contact you with the relevant details.

If you've been tricked into sending money from your bank account to a scammer, or someone has managed to gain access to your account and take money, we can help you.

Typically the most common scams we see are cryptocurrency investment scams, property investments scams and scammers pretending to be employers in job/ task scams. We can also help with: 

• Romance scams 

• Safe account scams 

• Investment scams 

• Forex scams 

• Vehicle purchase scams 

• Invoice scams 

And many more scenarios - If in doubt about whether we can help, just get in touch.

Once our fee becomes payable we’ll send you instructions on how to pay directly to our bank account. Call us on the number on our website before paying.