Pricing

Sometimes it can be extremely quick, with many customers receiving an outcome within 1 Month to 3 Months of our complaint (the time your bank has to respond).

However, if your bank rejects your complaint and we have to take it to the Financial Ombudsman Service it can take as long as a few years (in extreme cases) for FOS to deal with your case. We'll keep you updated along the way.

In most situations, yes, we are still likely able to help, even if your bank has rejected you. 

There are strict timeframes with this, so please get in touch as soon as possible if you’ve already had a rejection.

We'll speak to your bank to confirm whether the offer is appropriate. Our fee becomes payable once your bank agrees to refund you.

The more  information you provide, the more likely we can make a quick decision on whether we can take your case on.

By filling in the claim form you're not committing to using our service, and if you change your mind we'll not take your case forward or contact you again.

If we decide to take on your case, we'll let you know and at that point you'll be sent a copy of our contract with other documentation via email. You're only committing to our service once you sign and return the contract.

Remember:

You don’t need to use our service. You're only charged 500 to 3500 once your case is successful. If you're unsuccessful you don’t pay a penny. You can cancel at any time for free unless you cancel after your case has been successful or you become aware that your case is going to be successful.